My work
Web App TalentLink
E-learning platform for Restaurants
With the cross-platform framework nearing deprecation, I led research to uncover adoption and usability issues, then guided the visual redesign and introduced reusable design guidelines that improved consistency and sped up delivery, preserving uninterrupted training access for thousands of active users.
See Project
→
Coppel’s Online Shopping
Retail store
Coppel’s online struggled with low checkout completion rates. Collaborating across teams, we uncovered the frictions behind abandoned carts and turned them into a checkout experience that felt trustworthy and effortless. The lesson: purposeful design can drive real business impact.
See Project
→
Chase Center Premium Suites Website
Luxury Suite Rentals
The private suite owners needed a simple way to promote and manage their spaces. With a tight deadline ahead, we designed and launched a digital platform that made listing and managing suites effortless for owners, while providing a seamless search experience for buyers.
See Project
→
Etsy Coupons
🔜 Coming up
My Impact
Introducing Research Ops at Crunchtime
Building a unified research practice to inform product decisions
Read Case
→
My work
Web App TalentLink
E-learning platform for Restaurants
With the cross-platform framework nearing deprecation, I led research to uncover adoption and usability issues, then guided the visual redesign and introduced reusable design guidelines that improved consistency and sped up delivery, preserving uninterrupted training access for thousands of active users.
See Project
→
Coppel’s Online Shopping
Retail store
Coppel’s online struggled with low checkout completion rates. Collaborating across teams, we uncovered the frictions behind abandoned carts and turned them into a checkout experience that felt trustworthy and effortless. The lesson: purposeful design can drive real business impact.
See Project
→
Chase Center Premium Suites Website
Luxury Suite Rentals
The private suite owners needed a simple way to promote and manage their spaces. With a tight deadline ahead, we designed and launched a digital platform that made listing and managing suites effortless for owners, while providing a seamless search experience for buyers.
See Project
→
Etsy Coupons
🔜 Coming up
My Impact
Introducing Research Ops at Crunchtime
Building a unified research practice to inform product decisions
Read Case
→
My work
Web App TalentLink
E-learning platform for Restaurants
With the cross-platform framework nearing deprecation, I led research to uncover adoption and usability issues, then guided the visual redesign and introduced reusable design guidelines that improved consistency and sped up delivery, preserving uninterrupted training access for thousands of active users.
See Project
→
Coppel’s Online Shopping
Retail store
Coppel’s online struggled with low checkout completion rates. Collaborating across teams, we uncovered the frictions behind abandoned carts and turned them into a checkout experience that felt trustworthy and effortless. The lesson: purposeful design can drive real business impact.
See Project
→
Chase Center Premium Suites Website
Luxury Suite Rentals
Private suite owners needed a simple way to promote and manage their spaces. With a tight deadline ahead, we designed and launched a digital platform that made listing and managing suites effortless for owners, while providing a seamless search experience for buyers.
See Project
→
Etsy Coupons
🔜 Coming up
My Impact
Introducing Research Ops at Crunchtime
Building a unified research practice to inform product decisions
Read Case
→